Our Process

Viva Windows is dedicated to making your experience with us a positive one. In addition to our high-quality windows and doors, we also guarantee your satisfaction and provide industry-leading warranties for your new windows and doors with us. Below we answer some of your questions about working with our door and window company, as well as our process.

How Do Vinyl Windows Compare With Windows Made From Other Materials?

Long-lasting beauty, low maintenance and excellent thermal efficiency ratings give vinyl windows a winning edge over other types of replacement windows, such as those made from metal or wood. Our vinyl compound is produced with extra levels of UV inhibitors to help the material withstand harsh sunlight and weather conditions.

Which Types of Payment Methods & Financing Do You Accept?

We accept cash, credit or debit card and check as forms of payment. However, we also offer financing through Synchrony Bank for your new windows and doors—simply ask about our financing during your consultation.

How Can I Prepare My House for the Installation Process?

We ask that you please remove any window or door treatments, such as curtains, blinds and shades, as well as any security sensors for your new window installation or door installation process. Please allow our installation experts to have a clear path to the windows or doors being replaced by moving anything that may be in the way. It’s also advisable to remove all wall decorations close to the windows or doors, as there is the potential for them to fall during the removal or installation process.

How Long Will It Take to Get My New Windows or Doors After I Order Them?

For standard-size window and door replacements, most can be completed within 4-5 business days. For custom projects that require windows or doors in different shapes and sizes, we need to craft these products specifically for your home, which can take about 2-3 weeks.

Since we manufacture our products locally in San Antonio, our lead times are significantly less than our competitors, but it may vary since we are extremely keen to detail and would not deliver a product that does not meet our high standards.

Upon the sale you will receive an estimated date of completion. Once manufacturing is complete, we will contact you to set a date for the installation at your earliest convenience. An average installation only takes one day. Our crews install one window at a time and are trained to do everything they can to minimize heating and cooling loss while replacing your windows and doors.

What Happens to My Old Windows and Doors?

The windows and doors that get replaced are typically disposed of. If you would like to keep them, simply let us know.

Contact Our Door & Window Company

Have more questions or want to learn more about our process? Don’t hesitate to reach out to our door and window company. Call Viva Windows at (210) 723-3711 or send us a message online via our contact form.